Exchanges and returns

Important information

If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. If the product is damaged or the packaging is damaged more than necessary to sell the product, we can pass on this reduction in value of the product to you. So treat the product with care and ensure that it is properly packaged when returned.

You have the right to cancel your order up to 30 days after receipt without giving any reason. After cancellation, you have another 30 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are at your own expense. These costs amount to approximately €7.25 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product with all accessories supplied and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur. To make use of this right, you can contact us via rebuildofficial.contact@gmail.com . We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order. If the product is damaged or the packaging is more damaged than necessary to try the product, we can pass on this reduction in value of the product to you. Therefore, treat the product with care and ensure that it is properly packaged when returned.

Request a return

Please contact our customer service at rebuildofficial.contact@gmail.com to indicate that you want to return your product(s). Don't forget to mention your order number.

You will receive an email with the return form.

Please download, print and complete the return form.

Please include your return form with your return shipment.

Once approved, please ensure your return is properly packaged and meets all of the conditions below.

Enclose your goods and return them to the following address:

Emerald Street 1, 7554 TD Hengelo The Netherlands

Contact

Email: rebuildofficial.contact@gmail.com

ReBuild Official

KVK: 89638999

VAT identification number: NL004753102B28