Complaints

Complaints procedure – We are here for you

At ReBuild Official we strive for the best service and quality. However, it can happen that something does not go completely as desired. We find that unfortunate and we would like to solve this together with you.

How can you file a complaint?

Do you have a complaint about a product, our service or something else? Let us know so that we can find a suitable solution together. You can submit your complaint by sending an e-mail to rebuildofficial.contact@gmail.com . Clearly describe the complaint and, if applicable, state your order number. This way we can handle your complaint quickly and efficiently.

What can you expect from us?

We aim to answer your complaint within 1-2 business days . If it takes more time, we will inform you.

Not satisfied with the solution?

We always do our best to find a suitable solution. If you are not satisfied with our handling, you can submit your dispute for mediation via WebwinkelKeur . This can be done via the following link:
🔗 WebwinkelKeur Dispute Mediation

Your satisfaction is important to us, and we appreciate the opportunity to resolve your complaint to your satisfaction. Do you have any questions or concerns? Do not hesitate to contact us!